Cancellation Policy
At [Your Stationery Shop Name], we understand that plans can change. Customers may request order cancellations before the order has been processed or shipped.
Flexible Order Cancellations Before Processing and Shipment
Orders can be cancelled free of charge before they are processed and dispatched from our warehouse. Once an order has been shipped, cancellation requests can no longer be accommodated.
How to Cancel an Order
- Contact our customer support team as soon as possible.
- Provide your order number and purchase details.
- Our team will verify the order status and confirm whether cancellation is possible.
Cancellation Refunds
If a cancellation request is approved before shipment, a full refund will be initiated to the original payment method.
Refund Timeline
Approved cancellation refunds are generally processed within 2-3 business days, subject to order validation and payment verification. The actual crediting time may vary depending on your bank or payment provider.
Contact Us
For assistance with order cancellations, please contact our customer support team as soon as possible. We will be happy to assist you.